First: where is the next bottleneck likely to show up?

Usually that shows up in one of three places: a department moving toward the upper range, a person with high utilization and heavy workload counts, or a high-capacity / low-quality point on the scatterplot.

Second: where do we have usable room?

Look for underutilized or slightly underutilized people with solid qualitative scores, departments sitting comfortably below the upper bound, and strong contributors in the low-capacity / high-score quadrant.

Third: where do the signals disagree?

Signal disagreement is often where the best leadership conversations live. Examples include observed high and confirmed low, comparative high and observed moderate, a healthy average hiding one overloaded sub-dimension, or weak qualitative scores paired with very high utilization.

Fourth: where is the risk structural rather than personal?

Sometimes a person looks overloaded because approvals are too centralized, work is routed poorly, one role is carrying an unfair handoff burden, priorities are not disciplined, or the business added demand without redesigning process. The dashboard helps leadership see the symptom. Good leadership then asks whether the real issue is structural. What a healthy capacity picture looks like most team members sit in the healthy band a few people sit slightly under or approaching the upper bound, but not chronically overloaded cases are rare and explainable no-data cases are minimal department averages are fairly balanced observed, confirmed, and comparative averages broadly align high-capacity people generally have good qualitative scores alerts are exceptions, not the norm What a concerning capacity picture looks like multiple overloaded or approaching-limit roles clustered in the same area high averages masking disagreement in the underlying dimensions underutilized pockets living next to overloaded pockets meaningful no-data blind spots strong demand being carried by too few people high capacity attached to mediocre qualitative performance team members showing too many active obligations without enough buffer Common mistakes when using this dashboard

Scale B.O.S.S.Knowledge BaseKnowledge Base

4/30/2026

Scale B.O.S.S. Capacity Dashboard Guide

Scale B.O.S.S.

by Good to Growing, Inc.

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